Refund policy

Refund Policy – Interior Furnishes

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return:

  • Items must be in the same condition as received: unused, undamaged, and in original packaging.
  • You must provide a receipt or proof of purchase.

How to Start a Return

To initiate a return, contact us at info@interiorfurnishes.com.
If your return is accepted:

  • We will provide a return shipping label and instructions.
  • Items returned without prior authorization will not be accepted.

For any return inquiries, feel free to reach out to info@interiorfurnishes.com.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect

Contact us immediately so we can assess the issue and provide a solution.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products
  • Special orders
  • Sale or clearance items
  • Gift card purchases

If you have questions about your specific item, please get in touch.

Didn’t Like the Product?

We want you to be satisfied with your purchase. If you’re unhappy with a product, you can return it for a full refund (minus shipping costs) within 14 days of delivery.

Important Notes:

  • Return shipping costs are your responsibility.
  • Use recorded delivery or insured shipping for protection.
  • Items must be returned in original packaging to prevent damage.
  • You are responsible for the item until it is received by us.

Exchanges

If you wish to exchange an item, you have 14 days to request this.

Process:

  1. Contact us for return instructions (return shipping at your own cost).
  2. Once we receive the item and any price differences are settled, we will dispatch the replacement.

Tip: The fastest method is to return the item and place a new order once your return is accepted.

EU 14-Day Cooling-Off Period

If your order is shipped within the European Union, you are entitled to cancel or return it within 14 days without justification.

Item conditions remain the same:

  • Unused
  • With original tags
  • In original packaging
  • Proof of purchase required

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved, typically within 5 business days.

If approved:

  • Refunds are issued to your original payment method within 10 business days.
  • Please note, it may take additional time for your bank or card provider to process the refund.

If it’s been over 15 business days since your refund was approved, please contact us at info@interiorfurnishes.com.